Network Duty Manager Operations Control
Network Operations Control is at the heart of flight operations: it is where all the threads of fleet management come together. As the network duty manager, I am the highest operations manager in the company and am in charge of running all departments – on both an operational and personnel level – in a three-shift model.
I am responsible for the safe, punctual and economic operation of all flights. I also make regular decisions about how we can improve the fleet and am in charge of international troubleshooting. In the event of irregularities, such as if a flight has to be cancelled, I am the one who makes the final decision. In cases like this, close teamwork with our dispatchers, the maintenance team and crew control is very important in order to find the best solution after taking all aspects into consideration.